You can delete your Plyn account and all associated data at any time. Here is how to do it directly in the app or by reaching out to us.
Deleting via the app
The fastest way is directly within Plyn:
- Open Plyn and go to your Profile.
- Go to Settings.
- Open the Account section.
- Select "Delete account" and confirm.
If you don't have access to the app
If you can't log in or have already deleted the app, email us at privacy@plyn.care from the email address linked to your account, using the subject line "Account deletion". We may ask you to verify your identity—this is to protect your data from unauthorized access.
What data is deleted
Once confirmed, we delete or anonymize:
- profile data (name, email, account identifiers);
- mood entries, notes, and other materials you’ve created;
- practice history and progress;
- settings and preferences.
What data might be retained
We are required by law to retain certain data for a specific period—for example, transaction records (identifier, date, amount, and payment status) for accounting and tax purposes. This data is kept strictly within the scope and timeframe required by law and is not used for any other purpose. For more details, see our Privacy Policy.
How long it takes
We process deletion requests as quickly as possible. Data deletion or anonymization is completed within 30 days, except for data we are legally required to retain.